This page applies to Fitto AI: Calorie Tracker, developed by Samipan Bandyopadhyay.
Option 1: delete in the app
- Open Fitto AI and sign in.
- Tap your profile picture at the top of the home screen.
- Scroll to the bottom and tap Delete account.
- Tap Continue on the warning.
- Optionally tell us why you are leaving, then tap Delete account to confirm.
If you signed in with Apple, Fitto also revokes its access to your Apple ID.
Option 2: request deletion by email
If you no longer have the app or can't sign in, email [email protected] with the subject "Delete My Account", from the email address linked to your account. We reply within 48 hours and complete the deletion within 7 days. You can use the same email to ask for the retained records listed below to be erased as well.
What is deleted
| Data | What happens |
|---|---|
| Account (email, name, sign-in details) | Closed immediately, permanently erased after 30 days |
| Profile (age, height, weight, gender, activity level, goal, target weight, calorie target, country) | Permanently erased after 30 days |
| Meal log (foods, portions, calories, macros, descriptions) | Permanently erased after 30 days |
| Meal photos | Permanently erased from photo storage after 30 days, with the meals they belong to. Deleting a single meal erases its photo straight away |
| Weight history | Permanently erased after 30 days |
| Coach conversation, preferences, allergies, memory and pantry | Permanently erased after 30 days. You can also clear the conversation in the Coach at any time |
| Meal plans, grocery lists, favourite meals and lighter-version suggestions | Permanently erased after 30 days |
| Streak, XP, badges and leaderboard position | Removed from the leaderboards immediately, permanently erased after 30 days |
| Remaining AI credits | Lost when the account is erased and cannot be refunded or transferred |
What may be kept, and for how long
| Data | Why | How long |
|---|---|---|
| Purchase records (transaction IDs and credits granted) | Accounting, fraud prevention and App Store / Google Play refund handling | As long as the law requires |
| App usage and notification logs | Diagnosing problems and improving the app | Up to 24 months from collection |
| Referral and share records, feedback you sent | Linked to an account ID that no longer exists after erasure | Up to 12 months after deletion |
| Aggregated, anonymous statistics | They no longer identify you | Indefinitely |
Retention periods follow the privacy policy. To have the records in this table erased sooner, where the law allows, email [email protected].
Changed your mind?
Sign back in within 30 days of deleting. That cancels the deletion and restores your account as it was. After 30 days the account cannot be recovered.
Subscriptions and purchases
Fitto has no subscriptions, so there is nothing to cancel. Credit packs are one-time App Store or Google Play purchases. Refund requests go to the store you bought from: Apple at reportaproblem.apple.com, Google through Google Play refunds.